Refund policy

Return & Exchange Window
Purchases made on shop.landrysinc.com may be returned or exchanged within 30 days of receiving your order.

Fees
For returns, the cost of the return shipping label will be deducted from your refund (this does not include the original shipping fee). For exchanges, an $8 exchange fee will be charged before the replacement item is shipped. Shipping costs, shipping protection fees, and redeemed rewards are non-refundable.

Eligibility Requirements

  • Merchandise must be purchased online through shop.landrysinc.com.
  • Merchandise must be unworn, unused, and in original condition.
  • All original tags, price stickers, and any branded packaging must be attached and intact.

Final Sale & Non-Returnable Items (Not Eligible for Return or Exchange)

  • Sale items
  • International orders
  • Food products, made-to-order/custom items, and all health & beauty products
  • Items purchased at Landry's physical locations (these can only be returned to the store where they were purchased)

Online Orders
Orders placed on shop.landrysinc.com can only be returned or exchanged through our online return process. They cannot be returned or exchanged at any Landry's restaurant, retail store, or other physical location.

How to Start a Return
Log in to your account at shop.landrysinc.com to start your return, or reply to your order confirmation email with your order number and the items you'd like to return or exchange. We'll send you a prepaid return shipping label.

Return Instructions

  • You are responsible for packing your items, printing the return label, and dropping the package off with the carrier.
  • The return label is valid for 5 business days from the time it is issued.

Inspection & Processing
Before issuing a refund, we will inspect the item to confirm it meets our return requirements. Our guest service team will process your refund or exchange within approximately 7–10 days of receiving your return, and you'll receive an email confirmation once it's approved. Refunds are issued to the original payment method. Your bank may require additional days to post the refund to your account.

Damaged, Defective, or Lost Orders

  • Damaged or defective items must be reported within 5 days of receipt to be eligible for replacement. Reply to your order confirmation or shipping notification email with your order number, a description of the issue, and detailed photos.
  • Lost or stolen shipments must be reported within 5 days of the delivery date. Reply to your order confirmation or shipping notification email with your order number and a description of the issue.

Policy Compliance
Landry's Inc. reserves the right to deny a refund or exchange if the merchandise does not meet the return policy requirements. Questions? Contact us at shoplandrysinc@ldry.com or (713) 386-7189, Monday–Friday, 9 AM–6 PM CST.